Chloe Solomon Jewellery Bristol

Free delivery to the UK. Sent Royal Mail Special Delivery Guaranteed by 1pm®️ Next Day. You will need to be available to sign for this parcel.

Items may take up to 5 days to prepare for shipping. Please do get in contact if you need the piece sent out more quickly.

Pieces marked as ‘Available on Backorder’ may take up to 5 weeks to prepare. Please get in touch if you would like the item to be ready for a certain date.

Europe: Tracked £25*

*Unfortunately shipping to Europe is very difficult and delayed caused by EU restrictions following Brexit. Please feel free to contact for more information.

USA & Canada: £35

*Europe and North America, this price is only for shipping and the customer is responsible for duties and taxes within their own country

Please get in touch for a quote for the rest of the world.

If you are not satisfied with your piece of jewellery please contact Chloe within 14 days of purchase for the return address.

Please return the item unworn, with all the original packaging. You have a further 14 days to return the item and we recommend sending the item back using a secure, recorded delivery to make sure the item gets back safely.

Unfortunately we cannot accept any responsibility for items lost, stolen or damaged in transit back.

Items are returned at the expense of the customer and they are responsible for customs, taxes and charges. 

In the unlikely event the item arrives faulty please contact within 14 days and return asap.

We will of course refund you in full including your postage costs within 30 days of receipt of the item or a replacement item will be sent to you asap.

Refunds will be via the same method as the original payment.

Unfortunately bespoke, personalised or customised items are non refundable.

GDPR DATA Privacy notice of Chloe Solomon Jewellery.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is formatted in the specific areas set out below.

  1. WHO WE ARE AND IMPORTANT INFORMATION
  2. THE PERSONAL DATA WE COLLECT ABOUT YOU
  3. HOW WE COLLECT YOUR PERSONAL DATA
  4. HOW WE USE YOUR PERSONAL DATA
  5. WHO WE SHARE YOUR PERSONAL DATA WITH
  6. INTERNATIONAL TRANSFERS
  7. DATA SECURITY
  8. DATA RETENTION
  9. YOUR LEGAL RIGHTS
  10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
  11. QUERIES, REQUESTS OR CONCERNS
  1. WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you signed up to our newsletter or purchase a product from us.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Chloe Solomon is the controller and responsible for your personal data (collectively referred to as Chloe Solomon, “we”, “us” or “our” in this privacy notice). Our contact details are:

Chloe Solomon 3 Great Meadow Road, Bradley Stoke Bristol BS32 8DE  t: 07710199264

email : hello@chloesolomon.co.uk

For all data matters contact Chloe Solomon at hello@chloesolomon.co.uk

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner’s Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows

  • Identity Data includes first name, last name, username, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and contact telephone numbers.

(We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.)

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  1. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

  • Directly. You may give us your Identity, contact details and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
  • Purchase our products.
  • Create an account on our website.
  • Subscribe to our service or publications.
  • Request marketing and newsletters to be sent to you.
  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract, this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interest, this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
  • (Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us : Chloe Solomon at hello@chloesolomon.co.uk)
  1. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us ( Chloe Solomon at hello@chloesolomon.co.uk) if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us. Or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Chloe Solomon Jewellery.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you by hello@chloesolomon.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration or product repair/alteration.

Chloe Solomon Jewellery uses Google Analytics to understand who visits our site and what pages they go on.

Chloe Solomon Jewellery uses PayPal to process payments

https://www.paypal.com/us/webapps/mpp/ua/legalhub-full

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please go to Cookie policy

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Chloe Solomon at hello@chloesolomon.co.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. INTERNATIONAL TRANSFERS

We share your personal data within Chloe Solomon Jewellery. This will involve transferring your data outside the European Economic Area (EEA).

Many of our external third parties are based outside the European economic area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact Chloe Solomon  at hello@chloesolomon.co.uk

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. Changes to this notice and your duty to inform us of changes

This version was last updated on 15th Oct 2020.

From 15 Oct 2020 there will be changes in data protection laws and we will then be able to respond to some of your requests (for example, a request for the transfer of your personal data). We are still working towards getting our systems ready for some of these changes.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data protection officer Chloe Solomon at hello@chloesolomon.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

CARE

These pieces have been carefully made to the highest standard and packaged thoughtfully.

Please don’t wear your jewellery when showering, bathing, in the sea or swimming pools. Chlorine and sea salt can make the metal tarnish and damage the piece.

Over time silver does tarnish leaving it with a dull or dark look that can wear off onto clothes and soft furnishings. Please follow the below advice to keep it looking its best. Chloe is happy to refinish jewellery free of charge please just contact for details.

Please apply creams, lotions, potions and perfumes before putting on your jewellery. Sprays such as hairspray can damage and tarnish the metal.

Please keep your jewellery clean in an airtight container, out of direct sunlight. Keep the piece flat, not twisted. Twists and tangles can damage chains and can weaken the links. Taking care of your jewellery will allow it to last a lifetime.

Although unglamorous, keeping your jewellery in a zip lock bag is often the best way to keep it looking its best.

To clean your piece, submerge it in lukewarm water and gently brush with an old soft toothbrush. Rinse and dry thoroughly. With pieces from the Rhythm collection please be aware that the inside of the tube can still be wet when the rest of the piece is dry. We recommend leaving the piece to dry for an hour or so over a gentle heat like a radiator covered with an old towel.

If you are using a tarnish removing solution like Goddards Silver Dip please ensure you follow the manufacturer’s instructions carefully and thoroughly rinse the item after following the above guidance.

Please be aware that plated finishes wear off over time but with careful wear and storage the piece can last well for a significant amount of time. Please contact Chloe to arrange to have your piece replated at a small cost.

General wear of jewellery over time will affect the finish of the piece, satin will polish up and polished pieces will become more matte. Contact Chloe to have your piece refinished.

Chloe hand finishes all of the pieces with her unique linear matte, please be aware that if you have a piece refinished it may have a slightly different look due to the handmade nature of the work.

Anything set with precious or semiprecious stones needs to be carefully looked after. If you notice any movement in your setting please return it to Chloe for an assessment. Chloe offers a free check up service for any work. Contact for more details.

VARIATIONS

Please be aware that as everything is handmade there will be variations within the pieces. Stones in online description may only be for illustration purposes. Contact Chloe if you are looking for something specific.

Chloe’s linear matte finish is hand done and varies piece to piece please be aware of this.

ORDERS

It is the customers responsibility to order the correct size of jewellery. Contact Chloe for more details and advice.

Chloe will make a piece to the description on each listing but it is available for alterations but please be aware there may be charges on some alterations.

Bespoke, gold and platinum pieces are non refundable and non returnable as they are made to order. 

Chloe Solomon reserves the right to change prices without prior notice to customers.

Residents outside of the UK will be liable for any import duties and taxes in their countries of residence.

Chloe reserves the right to cancel any orders that are deemed or appear to be fraudulent.

Chloe reserves the right to cancel an order if the item was listed at the incorrect price due to a typing or human error in the information. If this is relevant to your order Chloe will cancel your order, notify you by e-mail and re-credit the amount within 30 days of your order.

BESPOKE

Chloe does work on bespoke and remodelling projects but not at all times of the year. Please contact to find out more. Chloe doesn’t take on repairs of anything except her own work.

PAYPAL

Chloe Solomon Jewellery uses PayPal to process payments but you are able to pay using a debit or credit card through the PayPal link without a PayPal account.

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